PRIVACY POLICY
1. PURPOSE OF POLICY
ITIN.com is committed to protecting your privacy as you use www.itin.com (the “Website”). This Privacy Policy (“Policy”) covers how we collect, use, store, and share your information when you use our Website. All references to “we”, “us”, “our”, or “ITIN.com” refer to ITIN.com. All references to “you” or “your” refers to the user of the Website.
This Policy covers the treatment of personally identifiable information, or information that would allow someone to identify or contact you (“Personal Information”), that we gather when you use the Website.
By using the Services or providing us with your information, you agree to the collection, use, and sharing of your information as described in this Policy.
Do not hesitate to contact us at info@itin.com if you have any questions or want to discuss this Policy. Capitalized terms used but not defined shall have the respective meanings given to them in the Terms of Use.
2. INFORMATION WE COLLECT
Information You Provide
You do not have to provide us with any Personal Information to access the Website.
We may collect information that you provide directly to us or information automatically collected during your use of the Services. We may collect the following categories of Personal Information:
Identity and contact information (e.g., name, date of birth, email address, phone number, physical address).
Government-issued documentation (e.g., passport details, foreign national ID numbers, visa and immigration records, prior ITIN or SSN where applicable, Form W-7 information, and supporting documentation).
Tax-related information (e.g., U.S. tax filing status, U.S. tax return information, withholding or treaty information).
Payment information, including credit or debit card information or payment method details, in connection with paid Services.
Account credentials (e.g., username, password, security questions).
Optional Information You Voluntarily Provide Us
You may also choose to provide additional Personal Information beyond what is strictly required for the services. This might include preferences, feedback, or information shared during voluntary communications. This information helps us improve our services and tailor communications to your interests.
Internet Activity and Tracking Technologies
When you use and visit the Website, we, or our Service Providers, may automatically collect certain internet or other electronic network activity information. This includes your IP address, browser type, operating system, referring URLs, access times, pages viewed, and other information about your interactions with our Website. We use various technologies for this collection, including cookies, web beacons, and similar tracking technologies.
You can manage your cookie preferences through your browser settings. You may be able to set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this Website may then be inaccessible or not function properly. We do not use this information for targeted advertising.
Do Not Track Signals.
Some web browsers offer a "Do Not Track" (DNT) signal. A DNT signal is an HTTP header field indicating your preference regarding tracking by third-party websites. Because there is no common understanding of how to interpret DNT signals, we do not currently respond to browser DNT signals or other mechanisms that provide a choice regarding the collection of Personal Information. We do not track your online activities across third-party websites or online services. To the extent that we do receive any such signals, we will not comply with them as it is not an aspect of the functionality of our Service.
3. HOW WE USE YOUR PERSONAL INFORMATION
Provision of Services
We use information we collect to:
Provide, operate, and support the Services, including preparing ITIN applications and related documentation at your direction.
Verify identity and authenticate your account to help prevent fraud and protect the security of the Services.
Process payments and manage orders, subscriptions, and customer support.
Communicate with you about your account, application status, service updates, and policy changes.
We do not sell or rent your Personal Information to advertisers or other third parties for monetary or other valuable consideration. We also do not share your Personal Information with other third parties except as necessary to provide our services, for our legitimate business purposes, or when legally required, or with your explicit consent.
Information Shared by You Through the Website.
You may, now or in the future, choose to voluntarily share information collected through the Website, such as through email or other communication methods. In addition, as described in this Policy, some aspects of the functionality of the Website, particularly the processing of EIN and ITIN applications, will require us to share your Personal Information with government agencies (e.g. IRS) and other third parties on your behalf.
Our Personnel.
To effectively provide you with the Website services and improve their functionality, we may disclose your Personal Information to our subsidiaries and affiliates, employees, contractors, and agents, who act as our "Service Providers." Such individuals and entities have a need-to-know such information to further the Website and our services, and they are bound by confidentiality obligations.
Sale of Company or Assets.
In the event that we sell all or substantially all of our company or its assets, including the Personal Information collected through our Website, we may transfer your information, upon reasonable notice to you and in compliance with applicable law, to the acquiring entity.
Other Third Parties.
In addition to our practices described above, we may share your information with government agencies (such as the IRS for EIN/ITIN applications) and other third parties if we have a good-faith belief that such action is necessary to (1) comply with a legal obligation (e.g., subpoenas, court orders, government requests), (2) protect and defend the rights or property of ITIN.com, (3) prevent an emergency involving danger of death or serious physical or mental injury to any person, (4) prevent fraud or illegal activity, or (5) to enforce our Terms of Use.
4. STORING AND RETAINING YOUR PERSONAL INFORMATION
Storage and Retention of Your Information.
We retain your Personal Information for as long as necessary to provide our services, fulfill the purposes outlined in this Policy, comply with our legal obligations (especially regarding tax-related information required by the IRS), resolve disputes, and enforce our agreements. This period may extend beyond the termination of your use of our Website. We may also anonymize your Personal Information and store that anonymized information for analytics and service improvement.
Due to the nature of ITIN applications, which involve sensitive government-related data, we are often required by law to retain certain records for extended periods. This means that even if you request deletion of your information, we may be legally unable to delete all of it immediately.
If you would like to review your Personal Information that we have access to, or request deletion of any information we are not legally obligated to retain, you may contact us via email at info@itin.com.
Security of Your Personal Information
We implement reasonable administrative, technical, and physical security measures designed to protect your Personal Information from unauthorized access, use, alteration, and disclosure. These measures include, but are not limited to, encryption, firewalls, secure socket layer technology, access controls, regular security audits, and personnel training. We review the privacy practices of our Service Providers, train our personnel on privacy issues, and restrict access to your Personal Information to individuals within and outside of ITIN.com who have a need-to-know such information to provide the Website services.
No website, system, or electronic storage is completely secure. Any transmission of personal data is at your own risk. Email, text, and chat communications may not be secure. You are responsible for maintaining appropriate protection of your account credentials and information.
5. GOVERNMENT REQUESTS REGARDING PERSONAL INFORMATION
From time to time, we may receive requests from government agencies (such as the IRS or law enforcement) for access to our users' Personal Information. In handling such government requests, we greatly value the privacy of your information. While we may be required to turn over user information at times, we will strive to require a search warrant or subpoena, to the extent that we can reasonably and legally demand such warrant or subpoena, before we turn over information about you. We will also strive to notify affected users when we receive government requests about their data, unless prohibited by law or court order.
6. SERVICE PROVIDERS AND THIRD-PARTY PRACTICES
Our Website utilizes numerous third-party Service Providers as part of its functionality, such as hosting services, payment processors, analytics providers, communications services, and other vendors. We share your Personal Information with these Service Providers to the extent explained in this Policy, solely for them to perform services on our behalf. These Service Providers are contractually obligated to protect your Personal Information and use it only for the purposes for which we disclose it to them.
However, we have no control over the independent privacy practices of other third parties not acting as our Service Providers (e.g., government agencies). Thus, we make no guarantees about, and assume no responsibility for, the information, services, or data/privacy practices of such independent third parties, which may differ significantly from our practices described in this Policy. We encourage you to review the privacy practices of all third parties you interact with, and we encourage you to use caution in deciding the information you choose to make available on the Website.
7. CHANGES TO THIS POLICY
ITIN.com reserves the right to change this Policy from time to time, with reasonable notice to you. Any changes to this Privacy Policy will become effective on the “Effective Date” indicated above. If you continue to use the Website after the Effective Date, you consent to the new Policy. ITIN.com will always have the latest Policy posted on the Website.
8. PLEASE REACH OUT TO US WITH ANY QUESTIONS
If you have any questions about this Policy or our Website, please feel free to contact us by email at info@itin.com